Frequently Asked Questions

What will the first session be like?
In your first appointment, your psychologist will introduce themselves and get to know you, developing an initial assessment which will involve asking questions about your past experiences, current circumstances and future goals - including about things like your childhood, family, relationships, work, hobbies and any current symptoms and difficulties you are experiencing. During this first session, you’ll also discuss privacy and confidentiality (and any limits to these).

What do I do if I need to cancel or reschedule an appointment?
We send reminders out before each appointment, and we aim to be flexible, but making therapy a priority is important for your wellbeing, and we will often have other clients on a waiting list for appointments. While we will always try to book another client into the spot if you need to cancel at short notice, it’s important to note that late cancellations (within 24 hours of the scheduled appointment start time) or appointments that aren’t attended without any notice will be charged at the full fee ($265). Please note that Medicare rebates do not apply to cancelled or non-attended sessions.

Do I need to have a referral in order to make a booking or see a psychologist?
No - you do not require a referral or Mental Health Treatment Plan unless you wish to obtain Medicare rebates for your sessions. If you do wish to obtain a Mental Health Treatment Plan referral from your GP, please book a ‘long’ appointment (or tell them that it is for a Mental Health Treatment Plan and referral), to ensure you have enough time for this to be completed.

Do you offer telehealth sessions?
We are happy to see clients via telehealth (phone or video), as long as they are in a private, secure and quiet place at the time of their appointment, and have an adequate phone signal or internet speed. Please note that if a client is not in a private, secure and quiet place when the psychologist commences the appointment (e.g. they are driving or out in public), that the appointment will not go ahead for safety reasons, and will be considered a late cancellation, with the standard fee applied.

What payment options do you offer?
We securely store client credit card details on file, and all payments are processed automatically and electronically. Please be advised that we cannot accept cash, cheque or in-person card payments.

Do you write letters or reports relating to court or legal matters?
No, we do not provide any letters or reports relating to any court or legal matters.

What do I do if I am in a crisis?
Taylor Made Minds is a non-crisis service. If you need urgent assistance in a crisis, please call:
Emergency Services on 000;
Kids Helpline on 1800 55 1800;
Lifeline on 13 11 14; or
1300 MHCALL on 1300 642 255.